You maybe the smartest person on the room, but you are not always right. You have one perspective, one set of experiences and one world view. Regardless of how smart and experienced you are, if you’re human, you’re often wrong, or as we like to say, “not quite...

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How and what you communicate in a crisis will very often determine the success or otherwise of your endeavors. It’s that important!

Building trust quickly is essential. You will need people to respond quickly and effectively if you are to move fast enough to react to the...

In the midst of a crisis there is overwhelming pressure, both from within the organisation and from external forces, such as stakeholders and environmental factors.

The key is to generate clarity in uncertainty by holding to a set of agreed priorities.

The opportunity to be distracted by the...

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In a time of crisis we all reach for those words of wisdom and experience that have echoed down through time. My intellectual giant of choice is Mike Tyson who said, somewhat aptly in my view; “everyone has a plan ‘til they get punched in the face.” Crude yes,...

What is it about bad news?

It sells well, travels fast and seems to catch our attention. Our 24-hour news cycle is unfortunately built on it. Despite all the views to the contrary there is nothing wrong with communication in most companies. All and every staff survey will put communication at...

Paul Krugman, the Nobel Prize [winner] in economics, once wrote: "Productivity is not everything, but in the long run, it is almost everything."

Are you frustrated by how long it takes to get things done? Why is that? What would it take to get higher productivity? We do have a major problem...